SHIPPING & RETURNS

Shipping:

Inside Poland:

• Poczta Polska (Pocztex 48, from 1-3 working days)

0 - 30 kg / 12 zł

• Paczkomaty (InPost, from 1-3 working days)

• On orders above 150 PLN, we offer free shipping

To countries in European Union and United Kingdom:

• UPS (UPS Standard, from 7-14 working days)

0 - 1 kg / 35 zł

1 - 5 kg / 60 zł

5 - 10 kg / 80 zł

To USA, Canada, Norway and Switzerland:

• UPS (UPS Standard, from 7-14 working days)

0 - 1 kg / 60 zł

1 - 5 kg / 80 zł

5 - 10 kg / 100 zł

In-person Pickup:

We offer in-person pickup of purchased products. Email confirmation in advance is required.

Returns & complaints:

To make a complaint about received shipment:
 

1. Contact us by email at brooklyngroove@gmail.com
In the email, please provide:
• order number
• the product to which the complaint relates
• reason for the complaint
• a photo of the purchased product(s)

2. After considering the complaint, we will contact you by e-mail or telephone and agree on a solution (refund or replacement of the product).


To return a product:

Send an unopened, unused product within 14 days after delivery to our address below. After we receive the product, we will issue full refund. Sender is responsible for the shipping cost.

Brooklyn Groove 

ul. Nadrzeczna 62

Wąchock 27-215, Poland

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© 2019 Brooklyn Groove