SHIPPING & RETURNS

Shipping

Inside Poland:

• Polish Post (Pocztex 48, from 1-3 working days)

0 - 30 kg / 12 PLN

• Parcel Locker (InPost, from 1-3 working days) / 12 PLN

0 - 30 kg / 12 PLN

• On all orders above 150 PLN, we offer free shipping

 

To countries of European Union and United Kingdom:

• Polish Post (Priority Registered Letter, from 7-14 working days)

0 - 1 kg / 35 PLN

1 - 5 kg / 60 PLN

5 - 10 kg / 80 PLN

 

To USA, Canada, Norway and Switzerland:

• Polish Post (Priority Registered Letter, from 7-14 working days)

0 - 1 kg / 60 PLN

1 - 5 kg / 80 PLN

5 - 10 kg / 100 PLN

In-person Pickup:

• We offer in-person pickup of purchased products. Email confirmation in advance is required.

Returns & complaints

To make a complaint about received shipment:
 

1. Contact us by email at brooklyngroove@gmail.com
In the email, please provide:
• order number
• the product to which the complaint relates
• reason for the complaint
• a photo of the purchased product(s)

2. After considering the complaint, we will contact you by e-mail or telephone and agree on a solution (refund or replacement of the product).


To return a product

Send an unopened, unused product within 14 days after delivery to our address below. After we receive the product, we will issue full refund. Sender is responsible for the shipping cost.

 

Mailing address

Brooklyn Groove 

ul. Nadrzeczna 62

Wachock 27-215, Poland